Refunds and returns
If you are not 100% satisfied with the wines you have received you are welcome to return it to us straight away for a full refund. The evaluator period for the returning of the wines to us is 7 days from receipt of delivery and that will qualify you for a full refund. (This only applies if the wines are returned in exactly the same merchantable condition as it was supplied). You will be deemed to have accepted the goods as satisfying your order seven days after collection/delivery, and thereafter will not be entitled to reject wines for any reason. In the unlikely event that a wine ordered and paid for online is unavailable, we will immediately refund any payment made in respect of the wine. Our liability in this case will be limited to refunding any sums paid to us. Please remember that the cost of return postage is not our responsibility when returning wines.. All wines are insured during transit when they are sent to you. It remains your responsibility to arrange suitable cover under your own insurance for the said wines if returning it at all times. The placing and accepting of oral or written En Primeur orders shall form a contract on these terms, conditional upon our written confirmation of order which may be by the delivery of an invoice which after 7 days no refund or cancelation are possible.